FAQ
Welcome to the Maylowe London FAQ page. We are here to answer your questions and help you have the best shopping experience. If you need further assistance, please don''t hesitate to contact us.
About Maylowe London
How can I contact customer support?
You can reach our team through our Contact page or by emailing us at contact@maylowe.com, Monday to Friday.
What is the return policy on your products?
We offer free 30-day returns on all orders. For full details, please see our Return Policy.
Do you have a physical store I can visit?
We are an online-only boutique, which lets us offer the best prices and the widest selection.
Can I place a bulk order for my business or organisation?
Yes, we accept bulk orders. Please contact our team at contact@maylowe.com.
Where is Maylowe London located?
Maylowe London is a UK-based business (NWND LTD), offering a curated selection of dresses with shipping across mainland UK.
Shipping and Delivery
Do you ship internationally?
We currently ship to mainland UK addresses only.
Do you offer free shipping?
Yes, we offer free shipping on all mainland UK orders, with no minimum spend. For more information, see our Shipping Policy.
How long will it take to receive my order?
Order handling time: 1-2 business days (Monday to Friday).
Transit time: 5-6 business days (Monday to Friday).
Estimated delivery time: 6-8 business days.
How can I track my order?
Once your order has been dispatched, you will receive a shipment confirmation email containing your tracking number where available.
Refund and Return
Can I cancel my order after it is placed?
Under UK regulations you have a 14-day cancellation right. To cancel, please contact us at contact@maylowe.com as soon as possible.
What is your return policy?
We have a simple, hassle-free return process with free 30-day returns. For complete details, please visit our Return Policy.
What if I receive a defective product?
Under the Consumer Rights Act 2015, if you receive a faulty item we will offer a full refund, repair or replacement at no cost. Please contact us within 30 days. See our Refund Policy.
When will I get my refund after returning a product?
Once we receive and inspect your returned item, your refund will be processed to your original payment method within 14 days. See our Refund Policy for details.